Kerala Water Authority
Complaint Redressal System

Register Complaint

Register water related complaints diectly to water authority.

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Call 1916

Toll free number for registering consumer complaints

Whats App 9495998258

Register complaints with photos and videos

Complaint Status

Know the status of your registered complaint.

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Status

Complaint count based on complaint current status.

Total Registerd

Completed

Pending

ON Hold

Category list

Complaint count based on complaint category.

Water Leak

TOTAL

300822

COMPLETED

294765

PENDING

5159

ON HOLD

898

Water Shortage

TOTAL

193126

COMPLETED

181856

PENDING

7350

ON HOLD

3920

Revenue

TOTAL

3779

COMPLETED

3644

PENDING

81

ON HOLD

54

New Connection

TOTAL

2748

COMPLETED

2324

PENDING

245

ON HOLD

179

Sewerage

TOTAL

13924

COMPLETED

13808

PENDING

103

ON HOLD

13

Electro-Mechanical

TOTAL

10418

COMPLETED

9879

PENDING

454

ON HOLD

85

Others

TOTAL

52935

COMPLETED

50182

PENDING

1972

ON HOLD

781

Frequently Asked Questions

  • How can I register/Change the mobile number with KWA?

    1. Click on the "Register/Change" option available in the "epay.kwa.kerala.gov.in" website.
    2. Enter the consumer id, consumer number. Then click proceed.
    3. Enter the mobile number.
    4. Then OTP will get on that mobile number for verfication and complete the registration.

  • How can I pay my water bill on live?

    1. Click on "Quick pay" in epay.kwa.kerala.gov.in website.
    2. Then enter consumer ID and consumer number or Registered mobile number. click proceed.
    3. Select the type of bill (paper bill/ green bill) required.
    4. Click the "view" tab to see the outstanding bill amount.
    5. Select the desired payment option and make payment.