Kerala Water Authority
Complaint Redressal System

Register Complaint

Register water related complaints diectly to water authority.

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Call 1916

Toll free number for registering consumer complaints

Whats App 9495998258

Register complaints with photos and videos

Complaint Status

Know the status of your registered complaint.

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Status

Complaint count based on complaint current status.

Total Registerd

Completed

Pending

ON Hold

Category list

Complaint count based on complaint category.

Water Leak

TOTAL

773419

COMPLETED

768578

PENDING

4281

ON HOLD

560

Water Shortage

TOTAL

426395

COMPLETED

420505

PENDING

4551

ON HOLD

1339

Revenue

TOTAL

6826

COMPLETED

6722

PENDING

71

ON HOLD

33

New Connection

TOTAL

4164

COMPLETED

3965

PENDING

112

ON HOLD

87

Sewerage

TOTAL

38774

COMPLETED

38616

PENDING

121

ON HOLD

37

Electro-Mechanical

TOTAL

37313

COMPLETED

36798

PENDING

455

ON HOLD

60

Others

TOTAL

137931

COMPLETED

135991

PENDING

1497

ON HOLD

443

Frequently Asked Questions

  • How can I register/Change the mobile number with KWA?

    1. Click on the "Register/Change" option available in the "epay.kwa.kerala.gov.in" website.
    2. Enter the consumer id, consumer number. Then click proceed.
    3. Enter the mobile number.
    4. Then OTP will get on that mobile number for verfication and complete the registration.

  • How can I pay my water bill on live?

    1. Click on "Quick pay" in epay.kwa.kerala.gov.in website.
    2. Then enter consumer ID and consumer number or Registered mobile number. click proceed.
    3. Select the type of bill (paper bill/ green bill) required.
    4. Click the "view" tab to see the outstanding bill amount.
    5. Select the desired payment option and make payment.