Kerala Water Authority
Complaint Redressal System

Register Complaint

Register water related complaints diectly to water authority.

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Call 1916

Toll free number for registering consumer complaints

Whats App 9495998258

Register complaints with photos and videos

Complaint Status

Know the status of your registered complaint.

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Status

Complaint count based on complaint current status.

Figures refresh about every 5 minutes.

Total Registerd

Completed

Pending

ON Hold

Category list

Complaint count based on complaint category.

Figures refresh about every 5 minutes.

Water Leak

TOTAL

773483

COMPLETED

768589

PENDING

4334

ON HOLD

560

Water Shortage

TOTAL

426400

COMPLETED

420508

PENDING

4553

ON HOLD

1339

Revenue

TOTAL

6826

COMPLETED

6722

PENDING

71

ON HOLD

33

New Connection

TOTAL

4176

COMPLETED

3966

PENDING

123

ON HOLD

87

Sewerage

TOTAL

38775

COMPLETED

38616

PENDING

122

ON HOLD

37

Electro-Mechanical

TOTAL

37318

COMPLETED

36798

PENDING

460

ON HOLD

60

Others

TOTAL

137937

COMPLETED

135992

PENDING

1502

ON HOLD

443

Frequently Asked Questions

  • How can I register/Change the mobile number with KWA?

    1. Click on the "Register/Change" option available in the "epay.kwa.kerala.gov.in" website.
    2. Enter the consumer id, consumer number. Then click proceed.
    3. Enter the mobile number.
    4. Then OTP will get on that mobile number for verfication and complete the registration.

  • How can I pay my water bill on live?

    1. Click on "Quick pay" in epay.kwa.kerala.gov.in website.
    2. Then enter consumer ID and consumer number or Registered mobile number. click proceed.
    3. Select the type of bill (paper bill/ green bill) required.
    4. Click the "view" tab to see the outstanding bill amount.
    5. Select the desired payment option and make payment.