Kerala Water Authority
Complaint Redressal System

Register Complaint

Register water related complaints diectly to water authority.

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Call 1916

Toll free number for registering consumer complaints

Whats App 9495998258

Register complaints with photos and videos

Complaint Status

Know the status of your registered complaint.

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Status

Complaint count based on complaint current status.

Total Registerd

Completed

Pending

ON Hold

Category list

Complaint count based on complaint category.

Water Leak

TOTAL

740843

COMPLETED

733619

PENDING

6742

ON HOLD

482

Water Shortage

TOTAL

413136

COMPLETED

403582

PENDING

8316

ON HOLD

1238

Revenue

TOTAL

6647

COMPLETED

6521

PENDING

98

ON HOLD

28

New Connection

TOTAL

4090

COMPLETED

3868

PENDING

134

ON HOLD

88

Sewerage

TOTAL

36828

COMPLETED

35405

PENDING

1387

ON HOLD

36

Electro-Mechanical

TOTAL

35322

COMPLETED

34603

PENDING

667

ON HOLD

52

Others

TOTAL

131430

COMPLETED

128598

PENDING

2397

ON HOLD

435

Frequently Asked Questions

  • How can I register/Change the mobile number with KWA?

    1. Click on the "Register/Change" option available in the "epay.kwa.kerala.gov.in" website.
    2. Enter the consumer id, consumer number. Then click proceed.
    3. Enter the mobile number.
    4. Then OTP will get on that mobile number for verfication and complete the registration.

  • How can I pay my water bill on live?

    1. Click on "Quick pay" in epay.kwa.kerala.gov.in website.
    2. Then enter consumer ID and consumer number or Registered mobile number. click proceed.
    3. Select the type of bill (paper bill/ green bill) required.
    4. Click the "view" tab to see the outstanding bill amount.
    5. Select the desired payment option and make payment.